This position is responsible to support the City of Merriam’s mission by providing technological support to the City employees and members of City Council to ensure seamless operations and innovative advancements, and responsible for managing, implementing, and improving the City's technological solutions. After training, this role may have the opportunity to transition to a hybrid schedule.
FIRST REVIEW OF APPLICATIONS: January 26, 2026
Essential Functions
- Assess, deploy, and maintain hardware and software systems across the organization.
- Provide technical support to end-users and resolve IT-related issues efficiently.
- Collaborate with departments to identify technology needs and recommend solutions.
- Manage and ensure the security, reliability, and performance of IT infrastructure.
- Effectively build, manage, and maintain relationships with members of staff, City Councilmembers, and vendors.
- Provide IT support to employees and Councilmembers, which includes servicing equipment in various locations, such as under desks and behind cabinets or other unconventional areas.
- Remain aware of emerging technologies and industry trends to drive continuous improvement.
- Train staff in new technologies and best practices in system usage. • Provide timely and effective customer service to other employees and City Councilmembers.
- Troubleshoot network and system performance issues, ensuring minimal downtime.
- Maintain documentation of systems, configurations, and technical processes.
- Promotes City values at all times.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- Ability to establish and maintain effective working relationships with other employees, the public, and members of council, when necessary.
- Ability to communicate effectively in writing and in person.
- Detail-oriented with a passion for technology in all its forms (phone, computer, video, Web, etc.).
- Excellent time management and organizational skills with a strong ability to prioritize.
- Patience to deal with employees who have differing comfort levels with technology.
- Strong analytical and problem-solving skills • Working knowledge of cybersecurity best practices and solutions.
- Working knowledge of cybersecurity best practices and solutions.
Minimum Qualifications
- Bachelor's degree in Information Technology or Computer Science or other closely related field.
- 2 years' of previous experience in IT or Help Desk role is preferred.
- Any combination of education and experience will be considered
Qualified applicants must apply online at www.merriam.org/jobs. If reasonable accommodation is necessary to apply, contact Katie Taylor, Human Resources, ktaylor@merriam.org